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​Individual and Organisational Membership Types

Individual and Organisational membership types must agree to be externally accountable to the Code of Ethics for Youth Work in Aotearoa via the Canterbury Youth Workers Collective Complaints Process The diagram below highlights the different stages of the this process:

Individual and Organisational MembershipTypes
Complaints Process Diagram

Complaints Officers

Rerenga Awa | Canterbury Youth Workers' Collective has two Complaints Officers. The Complaints Officers are appointed by The Board. If an applicant has not previously held the position, they will be required to complete a written application as to why they are wanting to hold this role and provide references to The Board. Applicants who currently hold office and who are reapplying need only update their application as appropriate.

Complaints Officers will hold their term for two (2) years.

Criteria includes:

  • Five (5) years relevant Youth Work

  • At least one year’s membership with Rerenga Awa | Canterbury Youth Workers' Collective 

  • Excellent administrative/communication skills

  • Demonstrate a significant understanding of the Code of Ethics and associated policies and procedures.


Information will be given to The Board from the Complaints Officers but will not include specific details of the case including names and discrepancies.

As soon as a complaint has been received by either of the Complaints Officers, they will notify the Chairperson of The Board.

The Complaints Officers will report to monthly Board meetings if a complaint is in process and explain the procedures they have followed so far. They will continue to do so until the complaint is closed.

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Emma Peek

Complaints Officer

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Matthew Button

Complaints Officer

Collaborative Partner Membership Types

Collaborative Partner members have a separate complaints process whereby they are committed to the values of the Code of Ethics for Youth Work in New Zealand but are not externally accountable to it. 

If concerns are raised with CYWC about a Collaborative Partner, the partner will be contacted by CYWC and offered support to improve practice 

Collabortive Partner
Complaints Officers
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